Frequently Asked Questions

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My partner and I cannot agree on the firmness of a mattress we require. Can I have one side of a mattress firmer than the other at the same depth?

Yes! At Bedknobs, we have the ability to tailor selected mattress, to ‘Zip and Link’ two mattresses together if they are in the same mattress family. This is only available in 5’ Kingsize and 6’ Superking.

Why will I get better service from Bedknobs?

You will be dealing with someone that cares! Darren, James and Matthew will always be at either the Hemel Hempstead showroom or the St Albans showroom to offer their in depth and friendly Bed Geek advice. Customer satisfaction is the true reason for the success and reputation of Bedknobs, a passion that our many repeat customers have grown to know and love. With over 250 5* Google reviews backing up our in-store team are our fantastic delivery team, taking pride in every delivery to ensure your experience with Bedknobs is an excellent one!

In Bedknobs opinion, who makes the best bed? Who makes the best mattress?

There is no best! Only after talking to you, understanding your needs and requirements can we help to point you in the right direction to help you make the correct decision. After consultation, we will be able to advise you which products would be non-advisable and those that would help you achieve your goals.

Choosing the correct mattress is different to many other things you will buy, with a mattress, you have to start to establish which kind of firmness and feel you don’t like, in order to rule them out and ‘home in’ on the correct ones, this ruling out process will enable you to really focus on a carefully considered ‘few’ mattresses which from our experience, follows with you making the right choice.

What is the difference between open coil sprung mattresses and pocket spring systems? Which is right for me?

Open coil spring mattresses are generally less expensive- ideal for children or to achieve a budget adult mattress. Pocket springs will mould more to your body posture to give a higher level of support.

Depending on the size of the mattress, open coil sprung mattresses will have a spring count of 100-400 springs. The springs are clipped north to south and east to west to keep them together. The quality of the mattress will depend upon the thickness of the wire used (the gauge of wire) in order to make the spring feel firmer or more durable or the kind of filling used on top of the spring and the amount to make it more or less comfortable to aid in the durability also.

Pocket sprung mattresses will vary tremendously in spring counts, usually in a 5’ kingsize, from 800 springs upwards. The higher the amount of springs used does not always mean you will increase the quality- the quantity and quality of fillings used on top is equally as important! We will try to show in other questions and answers how this is the case.

Only by working with your mattress specialist in the showrooms will give you the opportunity to understand which combination is right for you!

Are certain mattresses better for overweight sleepers?

YES! Obviously, the number one goal when choosing a mattress is buying one that is comfortable for you, but the other important considerations are how long it will last? Is it supporting you correctly? Is the mattress going to be too hot? Can all these things be achieved?

The answer is yes, all these goals can be achieved through many different types of mattresses. For durability, we would recommend a turnable mattress, this would guarantee even wear throughout the mattress and extend the longevity as well. Most turnable mattresses have more traditional upholstery within them, and therefore will be cooler.

If you are opting for a luxury mattress, you may want to consider a hand side stitched option. It provides more support to the edge of the mattress and helps to maintain its shape longer. The craftsmen tie the outer mattress material to the inner mechanism, making it much more durable.
Since this job requires a high skill level and a formidable amount of time, the cost of such mattresses may be higher than other models.

A rod edge mattress reinforces the edge of the mattress and helps to frame the spring unit, keeping the springs in place and extending the longevity of the mattress. Most mattresses are built this way. If you are overweight, you may want to consider a mattress with a thicker rod used for the edge, and possibly a thicker gauge wire used for the springs themselves, as this would give a more supportive feel.

However, turnable mattresses are not the only way to achieve these goals.

Foam encapsulated mattresses are single sided mattresses that reduce the risk of sagging and aid to eliminate the “roll off” feel. Foam encapsulated mattresses also provide a firm and supportive feel when sitting on the edge of the mattress.

Latex Mattresses were brought in for the support and durability rather than a ‘Memory Foam’ mattress. ‘Memory Foam’ we feel is not as durable and there have been many reports of ‘Memory Foam’ being rather hot during the night and can cause heat issues. Latex is a cooler product and designed not to heat up during the night.

If heat is an issue for you during the night, there is nothing cooler than natural fillings such as wool, cotton, cashmere, silk and traditional fillings.

For finding the best mattresses suited for you, we do strongly recommend coming into the store and after a conversation with one of our bed geeks, trying the mattresses out for yourself will put you on the right path.